Frequently Asked Questions

Common Pre-Sale Questions

Can I try a demo of the admin panel?

Yes, you can try the admin panel by asking access to us directly on the Live Chat you can find on this page. We will create an account as administrator so you will feel like the website owner.

What is included in my purchase?

If you buy Homey, your purchase includes all demos, source files, lifetime updates, and customer support for 6 months from the purchase date. This is one time fee no monthly or annual subscription is needed. If you request we offer installation service and demo setup.

Will I receive future updates?

You will receive all future Homey updates lifetime. Each time a new update is available you will be notified automatically by email.

Can I get refund of my purchase?

Yes, you can apply anytime for refund according to this policy – Envato Market Refund Rules – https://themeforest.net/page/customer_refund_policy 

Which hosting service do you recommend?

In order to run Homey on your web site, you need a domain name and a hosting service. We recommend one of these hosting services.

Is Homey compatible with mobile devices?

Yes, Homey is fully responsive to work on tablets and mobile devices. We have tested our code on a multitude of phones and tablets to ensure smooth user experience on all platforms.

Demo images are included?

No, the images that you see on Homey demos are protected by copyright and we don’t have the rights to redistribute them. 

Common License Questions

If I want to use Homey on a second site, do I need to buy another license?

Yes. Themeforest license allows you to use Homey only on one ended site. In order to use it on a second site, it requires you to buy another license.

Can I use Homey on a test site, then move it to a live site when finished?

Yes, you can keep the theme on a test site to build it, then move it to the live site once you’re finished.

Can I keep a test site and a live site with one Regular License purchase?

According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.

Common Support Questions

What is Item Support?

Having support for your Homey copy means that our team will be available to you to iron out any potential issues you have in using the item. Assist you on how to use the theme providing documentation and help by our support forum.

A supported item includes item support for 6 months from the purchase date. If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

Do you provide theme documentation?

Yes, you can find the full theme documentation on this web site.

Do I need to register on the Support Forum?

Yes, this is the best way to get help and stay in touch with our team. Customer support is provided only by the support forum.

Can you help me to install the theme on my website?

Yes if you don’t know how to install the theme, after purchase you can request to our team to install the theme for you by opening a ticket on our support forum and providing your WordPress login.

Can you help me to customize the theme?

We will be glad to help you if you are asking for some little modifications like colors, fonts, and modifications which only involves issuing few lines of code. However, if your customization requires an in-depth code development we invite you to contact us directly for an assessment of the modifications that you want to make to your website.

Common Customization Questions

Does Homey include a child-theme?

Yes, the child-theme is included in the package you download from Themeforest.

How do I customize my theme?

Homey is equipped with a feature-rich Theme Options panel which will allow you to easily customize your website. The Theme Options panel is well organized into logical sections and has a description for each item.

Can i customize the logo placement and the menu style?

Yes, you can change logo and customize the menu as you like, we have different menu options and unlimited colors and fonts.

Can i setup my own styles and colors?

Yes, Homey is equipped with a lot of options to give you the ability to set up your own styles and colors. 

Can I customize the currency symbols?

Yes, on Homey you can have all the currency symbols you need.

Can i display featured listings?

Yes, you can have both featured and regular listings.

Does Homey support Visual Composer and Slider Revolution?

Yes, they are fully integrated and included in the theme.

Does your theme Homey include a Visual Composer and Slider Revolution license code?

License code for Visual Composer and Revolution Slider is not included.  However, you can use them freely or activate your license (if you have) to get plugin update. This it is the Envato policy, also authors of these plugins do not allow any theme developer to provide Purchase Code for third party plugins. Anyway, we provide plugins latest version within theme update so your website will always updated and secure. 

Common Payments & Managment Questions

How payments work?

Homey is able to accept payments, deposits and service fees through PayPal and Stripe. As a site administrator, you can set how much initial payment you want the client to deposit while booking.

Homey offers the following options:

Set a percentage: you can set a percentage that the customer has to pay at the checkout

Full payment: you will get the full reservation payment at the checkout and the host can request payouts from his dashboard

Only the security deposit: you will get only the security deposit that has been set up on the property price options

Only the service fee: you will get only the service fee

The service fee + the security deposit: you will get the security deposit and the service fee

No upfront, take full payment locally: the user won’t pay anything on the website, but only locally to the host

Please note: If you set a partial payment, such as only service fees or deposit only, the balance must be paid locally to the host

Does customer have to create a PayPal account to pay with PayPal?

During the checkout process, your clients can pay with their PayPal account if they have or just by using their debit or credit cards without to create a PayPal account.

Can users submit their listings?

Yes, you can allow people to submit their listings.

Does the host have a front end dashboard?

Yes, each registered user have a front end dashboard where he can manage his listings, reservations and much more.

Can users save their favorite listings?

Yes, registered users can save their favorite listings.

Can users save their searches?

Yes, they can save searches.

Can the Register/Login option be disabled?

Yes, you can disable from the admin panel.

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