Frequently asked questions

Common pre-sale questions

Yes, you can try the admin panel by asking access to us directly on the Live Chat you can find on this page. We will create an account as administrator so you will feel like the website owner.

If you buy Homey, your purchase includes:

• 6 months of free top notch technical support.

• 12 Pre-built demo websites

• 120+ detailed help files to ensure you are up to date with everything

• Free lifetime updates

Homey works with popular 3rd party plugins like Yoast SEO, WooCommerce, W3 Total Cache, WeGlot, and more.

No, to use Homey there are no recurring license fees . It is a one-time purchase that provides you with lifetime updates for no extra cost. After the initial 6 months of support has expired, you can choose to purchase a support extension.

The technical support is a service provided directly by our team of experts through the Zendesk ticket system.

• To receive technical support click here to submit a support ticket, you will need your ThemeForest Purchase Code which can only be received after buying the theme from

• Enter Your Purchase Code (Where is my purchase code?)

• Fill the form and submit your ticket

Yes, all pre-built websites are fully customizable.

You can customize the content and layouts on your website. You can choose the colors, change text, add your own images or layout to make it work better for you.



You will receive all future Homey updates lifetime. Each time a new update is available you will be notified automatically by email.

Yes, you can apply anytime for refund according to this policy – Envato Market Refund Rules –

Yes, Homey is fully responsive to work on tablets and mobile devices. We have tested our code on a multitude of phones and tablets to ensure smooth user experience on all platforms.

No, the images that you see on Homey demos are protected by copyright and we don’t have the rights to redistribute them.

Common license questions

Yes. Themeforest license allows you to use Homey only on one ended site. In order to use it on a second site, it requires you to buy another license.

Yes, you can keep the theme on a test site to build it, then move it to the live site once you’re finished.

According to the licensing rules set by Envato, this is not allowed. If it is installed in two places permanently, then it requires two licenses.

Common support questions

Having support for your Homey copy means that our team will be available to you to iron out any potential issues you have in using the item. Assist you on how to use the theme providing documentation and help by our support forum.

A supported item includes item support for 6 months from the purchase date. If you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.

Yes, you can find the full theme documentation on this web site.


Yes if you don’t know how to install the theme, after purchase you can request to our team to install the theme for you by opening a ticket on our support forum and providing your WordPress login.

We will be glad to help you if you are asking for some little modifications like colors, fonts, and modifications which only involves issuing few lines of code. However, if your customization requires an in-depth code development we invite you to contact us directly for an assessment of the modifications that you want to make to your website.

Common customization questions

Yes, the child-theme is included in the package you download from Themeforest.

Homey is equipped with a feature-rich Theme Options panel which will allow you to easily customize your website. The Theme Options panel is well organized into logical sections and has a description for each item.

Yes, you can change logo and customize the menu as you like, we have different menu options and unlimited colors and fonts.

Yes, Homey is equipped with a lot of options to give you the ability to set up your own styles and colors. 

Yes, on Homey you can have all the currency symbols you need.

Yes, you can have both featured and regular listings.

License code for Visual Composer and Revolution Slider is not included.  However, you can use them freely or activate your license (if you have) to get plugin update. This it is the Envato policy, also authors of these plugins do not allow any theme developer to provide Purchase Code for third party plugins. Anyway, we provide plugins latest version within theme update so your website will always updated and secure. 

Common Payments & Managment Questions

Homey is able to accept payments, deposits and service fees through PayPal and Stripe. As a site administrator, you can set how much initial payment you want the client to deposit while booking.

Homey offers the following options:

• Set a percentage: you can set a percentage that the customer has to pay at the checkout

• Full payment: you will get the full reservation payment at the checkout and the host can request payouts from his dashboard

• Only the security deposit: you will get only the security deposit that has been set up on the property price options

• Only the service fee: you will get only the service fee

• The service fee + the security deposit: you will get the security deposit and the service fee

• No upfront, take full payment locally: the user won’t pay anything on the website, but only locally to the host

Please note: If you set a partial payment, such as only service fees or deposit only, the balance must be paid locally to the host

Yes, you can allow people to submit their listings.

Yes, each registered user have a front end dashboard where he can manage his listings, reservations and much more.

Yes, registered users can save their favorite listings.

Yes, you can disable from the admin panel.